Frequently Asked Questions

1. Do you respond to emergencies or perform construction work?

No. Disaster Services Consulting provides estimation, advisory, coordination, and oversight services. We do not perform emergency response, construction, or repair work.

2. Can we engage your services during an active disaster?

Yes. We always accept new estimate writing clients during active disaster events; however, existing consultation clients under the retainer receive priority access to our other services beyond the

estimate writing. Availability for new engagements during disaster periods for this is limited.

3. What types of organizations do you typically consult with?

With our consultation model we primarily support property managers, HOAs, municipalities, and organizations that require structured preparedness, response coordination, and recovery oversight.

Limited, project-based services may be available for individual property owners.

4. Why do you operate on a retainer model for your consultation services?

Retainer engagements allow us to provide continuity, familiarity with your organization, and informed guidance when time-sensitive decisions arise. This model reduces reactive decision-making

and improves outcomes during complex events.

5. How quickly can you mobilize during an event?

Mobilization depends on the scope of engagement and existing client commitments. Retained clients receive priority access and predefined engagement parameters.

6. Do you work with contractors, insurance companies, or public agencies?

Our primary focus is providing clients with the professional estimating, information, guidance, and tools needed to make informed decisions throughout a property loss and restoration project.

Through our consulting services, we help clients navigate contractor interactions, insurance processes, and project coordination while maintaining control of their own decisions and helping reduce

unnecessary costs and liability exposure.

When specialized representation is needed, we may recommend engaging a licensed public adjuster or other qualified professional.

Disaster Services Consulting does not perform claims adjustment, construction, or representational services.

7. What is Xactimate®?

Xactimate® is industry-leading estimating software primarily used in the property restoration and insurance industries. It uses localized pricing data to create detailed estimates for labor, materials,

equipment, and restoration work. DSCG combines Xactimate® with decades of real-world restoration experience to develop accurate, comprehensive estimates.

8. How quickly will my estimate be completed?

Turnaround time depends on the size and complexity of the project and the completeness of the documentation provided. An anticipated turnaround time will be discussed when your project is

reviewed.

9. Does DSCG negotiate my insurance claim?

No. DSCG provides estimating, documentation, and consulting services. We do not interpret insurance coverage or act as a public adjuster or attorney. Our estimates can provide clients with

detailed information to support their own discussions with contractors, insurers, and other appropriate professionals.